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Helen Rawlinson Design

Delivery

All items are free delivery to any UK address. Overseas customers will have shipping added to their purchase prior to checkout.

Due to size restrictions and fragility, only lampshades up to 12"/30cm in diameter are available for international delivery.

All lamp bases are wired for UK and European voltage and with UK plugs only.

If in stock, lampshades and bases are usually shipped within 3-5 working days. Out of stock shades may take up to 6 weeks to dispatch, please contact me for more details.

Cushions are made to order and take 7-10 working days, personalised cushions may take up to 14 working days.

All orders are sent through Royal Mail 1st Class service to the UK and Airmail to over seas destinations. This is a very reliable service, however, if you require a tracked or guaranteed delivery, please contact me for prices.

Any damaged items must be notified within 7 days of receipt.

Please contact me in the first instance if you wish to return an item.  I am happy to refund/exhange your item if it is returned in perfect condition. Please keep the cellophane wrapping on the lampshades and carefully package the item for return.  Proof of postage is recommended

All return postage fees are payable by the customer unless returning a damaged item.

It is worth taking the time to check all measurements of the lampshades and bases prior to ordering to make sure they are suitable for your needs.